Unfortunately, we are not able to accept returns or exchanges for any product that has been opened and/or used. If you would like to apply for a refund or exchange due to the product arriving incorrectly and/or damaged, please notify us within 14 business days.

Sample items are not able to be returned.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Helios must be sealed and unopened. You’ll also need the receipt or proof of purchase (email).

All returns/exchanges must have a RMA (Return merchandise authorization). To start a return or exchange, you can contact us at sales@mythgrooming.com. Please note that returns will need to be sent to the following address: [MYTH Grooming LLC. 129 N. Kirkman Rd. Orlando, Florida 32811]

Each case is unique. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@mythgrooming.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges will be made on a case by case basis.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.